Why has my transaction been declined?


To protect against fraud our online payment processors carry out a number of checks against details you provide during checkout and verify that they match the records held with your bank or credit card providers. The billing address you provide must match the records held by your card provider, the transaction may fail if you provide a house name but you have an official house number or if you enter punctuation in the first line of the address such as ‘55, Sample Street’. Flat X or Apt Y can also prove problematic. If you think that your transaction was declined for one of these reasons then please give us a call on +44 (0)1603 708104 or +44 (0)7889679444, tell us you wish to pay for a failed order and we can usually take your payment manually.