Frequently Asked Questions
To protect against fraud our online payment processors carry out a number of checks against details you provide during checkout and verify that they match the records held with your bank or credit card providers. The billing address you provide must match the records held by your card provider, the transaction may fail if you provide a house name but you have an official house number or if you enter punctuation in the first line of the address such as ‘55, Sample Street’. Flat X or Apt Y can also prove problematic. If you think that your transaction was declined for one of these reasons then please give us a call on +44 (0)1603 708104 or +44 (0)7889679444, tell us you wish to pay for a failed order and we can usually take your payment manually.
We take your privacy and personal details very seriously especially your credit card details. All our online transactions are processed by PayPal one of the most trusted online payment gateways. We have no access to your credit card details when ordering online as these details are all entered on the PayPal secure server using the highest levels of encryption available.
We accept the following online payment methods: Visa Debit, Visa Credit, Visa Electron, MasterCard, American Express and PayPal. We also accept our own Harper and Debbage Electronic Gift Vouchers online. Unfortunately, we cannot accept our traditional style Gift Vouchers online. Unfortunately, we do not accept Solo cards or HTA Gift Vouchers.