Once an order is placed online you should receive an automated message confirming your order, it is important that you provide us with a valid email address during registration/check out as this is our primary method of contacting you for any queries regarding your order including automated processing messages. Please check your junk/spam folders as occasionally our emails might end up in there by mistake. If possible, add ‘email@example.com’ to your safe senders list.
Yes you can, occasionally the fraud protection measures in place with our secure payment processors will decline the transaction because it will not be possible to verify certain details of your billing address. If you have difficulties in completing your order online, please give us a call on +44 (0)1603 708104 or +44 (0)7889679444 and we will try and assist you in completing your order